What if we tell you that by being indulged in constant communication, data maintenance, paperwork, and other regular tasks, your firm’s efficiency gets hampered? This is a no brainer, when we talk about any industry, such tasks are unavoidable. These everyday tasks collectively form Backend Operations, which are more like “behind the scenes” for any firm. Basically, this area turns out to be the backbone of any industry that allows them to function in the first place.
While we all know hard work has always been the key, but in this century, smart work does the trick for all. By outsourcing for Backend operations, you’re actually boosting up your firm’s performance without any hassle.
Backend operations and development require recurring expenses. Employing a separate base of staff, dedicating resources towards such operations will only increase your costs. However, by outsourcing it, you actually pay a reasonable price for all such services.
The popular cliché, “Time is money.” is a truth we’re all familiar with. So why devote your precious time to backend jobs, when you have an option to outsource it? Leaving these areas of work for an outsourcing agency helps you save up your time and dedicate it to more crucial jobs.
Our skilled and able team at Workgen is always ready to take-up these tasks for our clients, so they’re able to focus better on core issues. We aspire to provide maximum assistance to our clients in different areas such as Data Processing Services, Data Entry Services, Data Analytics Services, and Non-Voice Customer Support. At Workgen, we not only focus on such areas but also soft skills like communicating with our clients and regular feedback sessions.
After each passing year, it is realized that data processing is an indispensable part of growth and is reflected in each field of work. Whether it is the education sector or service industry, data is everywhere! In layman’s language, data processing includes a collection of information from a wide variety of sources and then translated into an easily readable format. If a firm lacks quality performance in this very stage, it affects each and every decision that is taken further. Since it is a crucial area of work, it must be handled by a team of qualified data scientists.
Workgen provides data processing services that include an assortment of the said information to be adjusted and controlled to determine data of better quality and reason. We draw out clear data from a source, prepare this data, and introduce it in an effectively available, computerized design. We carry out this entire procedure in different stages.
Our team collects all forms of data from different sources and a pool of information is prepared. This stage marks the foundation of further stages. In order to make the subsequent accurate results, raw data should be procured from trusted sources. Such data can be finances, market researches, sales, business plans, resumes, and much more.
After collecting raw data from all possible sources, we bifurcate them and check for any errors, miscalculations, replication, or incomplete data. This promotes a double-check process which leads to better reports. By carrying out this procedure, quality data then enters the next stage.
Now comes the time when we use algorithms to process all of the relevant information. In other words, we simplify the collected information and translate it into simpler, ready-to-use data. This processing can be manual, mechanical and/or electronic.
This stage is where one who isn’t familiar with the technicalities of data can actually read easily in the form of graphs, tables, documents, etc. This stage basically applies meaning to the examined knowledge and defines its importance and effects.
Once we have our data in the simplest form possible, we can store it for further use. Storing the acquired information safely and in the apt form is assured in this stage.
At Workgen, we give importance to the analysis through a multi-dimensional process as mentioned above. Our services convey results with utmost accuracy, cost viability and within a short span of time.
Data entry is the process of interpreting composed reports into computerized information, or of deciphering one sort of electronic information into another. It has been a common observation that data entry requires precision, time and a lot of attention to details, which makes it a tedious task.
Data Entry Services can be Online as well as Offline. The difference is the mere presence and absence of the internet, respectively.
Our team is well-versed with almost all aspects of data entry. Some major ones are as follows:
Sometimes, when we have data in the form of images, we transcribe them to be in a usable form. This is mainly done by preparing and digitizing text that is envisioned in a picture.
What could be better than a set of refined data ready to use? As each day passes, old information becomes less relevant. To keep our clients updated with the best possible information, we organize the data available and display it in the most advanced and up-to-date format.
When our clients are bombarded with a bunch of resumes, we assist them with the assortment and entry of relevant information from those files. This helps them ease out the process of human resource management and recruitment.
In a world of diversity, even data is present in different forms like audio, hand-written, pdfs, and many more. With our staff, we assist our clients to enter information in their preferred format.
We plan to help our clients use email addresses to compile modified and personalized contact lists and boost data mining.
At Workgen, expert data entry operators with relevant knowledge take up this task and deliver the best possible results. We understand the significance of dealing with information in an organized and structured manner. With Workgen, our clients move towards a better process of data management within their business, which acts as a catalyst in generating higher productivity and revenues.
Data analytics is the study of breaking down crude information to make decisions about that data. At the point when information is utilized successfully, it prompts better strategies and in-turn, better results for businesses.
In a world wherein a few clicks you can have an abundance of information, it gets extremely complex to deal with it to draw quality analysis. In order to avoid such complications, one must reach out to experts to yield better results.
If you were to draw analysis from data, you’d employ competent staff, which would increase your expense. However, outsourcing will be the most cost-effective and feasible option.
Data analysis requires a bunch of tools for analyzing, organizing and visualizing data. Such tools are used effectively by professionals and innovative ways are combined to draw results.
Since the data is being managed, analyzed and stored by experts, it takes them less time to complete given tasks. Thus, it is always better to opt for an experienced agency for the same.
Workgen plans to utilize the information for the disclosure, understanding, and correspondence of significant aspects. Breaking down large information, we plan to advance effectiveness in various businesses.
It includes utilizing monetary information to evaluate an organization's growth and create proposals about how it can improve in the near future. A wide range of formulas and analytics are used in this process which must be carried out by experts.
Market analysis is one of the key areas of research for every industry. It includes quantitative and subjective evaluation of a market which would help draw the best possible strategies for a firm to hold a prestigious stand in the market.
Sales analysis examines sales reports to finally evaluate what’s working for an organization and what’s not. Such an analysis is intended to give clear goals and direction to your business association.
“A happy customer is the best business strategy.” We keenly follow this popular saying and by evaluating consumer behavior for our clients, we help them build a strong base.
We provide assistance for our clients to level-up bits of knowledge by taking advantage of the information they didn't even know existed. At Workgen, we convey the best outcomes in the present ever-changing surroundings by delivering a full arrangement of data analytics services. With our team of data experts, we help you upgrade your foundation and turn it into an information-driven association.
In a market that is flooded with competitors, looking at things from a consumer’s viewpoint is imperative. This can be done by carrying out a well planned mystery shopping.
To carry out this process, our specially trained shoppers conduct a pre-rehearsed shopping trip, virtually or in-person, as a customer. Usually, these shoppers carefully examine things like customer service, cleanliness, sale services, product display and much more. After all of the planned objectives are achieved, these shoppers come back to fill in a questionnaire which gives us detailed insights about their experience as a customer. This honest feedback helps us derive a report which lays down each minute area which can be improved for a better performance. It is a proven way to read what a client feels the moment they are taking your services.
Since our mystery shoppers will be in the shoes of your consumers, we can provide you first hand information on how your customer really feels about your brand. This actually helps you know your customer in and out, which plays a key factor in formulating your company policies.
Your staff associated with your brand should be welcoming and highly skilled in customer satisfaction. When they interact with our mystery shoppers, our shoppers keenly take an account of what all needs to be rectified and observe the staff’s morality and performance.
One would not prefer visiting or acquiring services of a competitor, and to overcome this obstacle, our mystery shoppers come into the picture. By conducting this process over your competitors, you can compare it with your policies and perform better than them.
With Workgen team of Mystery Shoppers, we don’t leave any stone unturned. We plan out the process in advance and coordinate with our team. Since we know the level of confidentiality and skills required to conduct such research, we perform it with utmost diligence.
The range of services you offer to help your customers get the most out of your
product and to solve their problems collectively form a customer support system.
Also, in this competitive space, it has gotten unavoidable to address questions of online clients to retain and attract new customers.
In times when instant messaging and emails have over 2 Billion users, text support is the most preferred medium to connect instantly.
Communication via texts turns the whole process more personal for the consumers. They list down their queries in a simpler manner, thus promoting successful interactions.
Managing and replying to customers via text is much cheaper than via calls. In fact, more queries can be solved in a shorter span of time, thus leading to faster functioning.
Workgen’s non-voice customer support service is handled by experts with a skill set of writing abilities and a sense of understanding the queries raised by the customers. Statistically, more than 50% of the customers reach out to your brand more after experiencing satisfactory customer support.
Keeping this in mind, we provide proactive assistance to the consumers via E-mails and Chats to help your brand build a long-lasting relationship with them. While email has always been a medium to connect businesses with their customers, using instant chats for queries is also growing each day.
Our staff at Workgen is trained to deliver top-notch customer service with one-on-one conversations to yield the best possible results.